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Welcome to Wiltshire Rural Housing Association Ltd

Wiltshire Rural Housing Association Ltd (WRHA) was set up in 1984 to provide rented homes in rural areas throughout the County (including Swindon) for local people in housing need.

WRHA is registered under the Industrial and Provident Societies Act 1965.  It is a charitable body registered with the Homes & Communities Agency and is a member of the National Housing Federation.

As well as maintaining our 222 homes we are committed to working in partnership with others to develop new homes where there is a proven need and assisting our tenants to enjoy their homes.

Over the years WRHA has built up a reputation for sensitivity to the needs of the communities in which it operates.

OUR MISSION: 

To be a leading provider of high quality affordable homes in the rural areas of Wiltshire.  To provide excellent management and maintenance services to our customers and to help maintain vibrant and thriving communities.

OUR OBJECTIVES:

         To provide homes in villages throughout Wiltshire for local people in housing need.

To work closely with local people to identify housing need and only develop in villages with the support of the Parish Council.

To work closely with Local Authorities and seek their support for all schemes undertaken.

To achieve high quality developments of a minimum of sustainable Homes Code Level 3 homes using a simple repeatable design which is both cost effective and affordable. 

To provide an attractive and economical home environment which meets the needs of the present without compromising the ability of future generations to meet their own needs.

To maintain its existing stock to a high standard, carry out improvements to improve its long term sustainability and reduce running costs so that all customers have an economical home environment.

To provide an efficient, professional, responsive management service to all customers.

To encourage customers to participate in the management of the Association.

To provide an excellent working environment for employees.

To encourage customers to take responsibility for their actions and assist them in finding solutions wherever possible.

To encourage communities to work and live together in harmony in an atmosphere of mutual consideration and good neighbourliness.

OUR VALUES:-

We aim for integrity, openness, accountability, honesty and respect in everything we do.

We aim to keep our commitments and promises to our customers, stakeholders and staff and follow through on our actions.

We will provide information that is clear concise and truthful.

We will communicate with our customers and stakeholders in a simple and straightforward way.

We aim to be consistent in all our activities, demonstrating an open minded and impartial approach.

We promote equality of opportunity in every aspect of our business in line with our objectives.

We recognise the needs of our customers and stakeholders both current and future.

We recognise the impact our work has on our customers and stakeholders and show sensitivity to their needs.

We will listen to, and understand the needs of our customers and respond accordingly.

We encourage staff to take individual responsibility for problems and find solutions to them.

We measure customer satisfaction and endeavour to learn from this.

We will treat complaints as an opportunity to learn more about our customers’ needs and improve our services.

We will continually strive to improve the service we provide.

 The Wiltshire Rural Housing Association is an exempt charity under the Charities Act 1993 and is registered with charitable rules under the Industrial and  Provident Societies Act 1965.  WRHA is registered with the Housing Corporation and is a member of the National Housing Federation.

Wiltshire Rural Housing Association is a partner in New Futures, a major investment and

development partnership led by the Aster Group. 

Aster bids for funding on behalf of its Group companies and the New Futures partners. 

We promote equality of opportunity in every aspect of our business in line with our objectives.