Helping You Deal With Problem Neighbours
Wiltshire Rural Housing Association wants their residents to live in peace and security. This information explains what you should do if you are experiencing nuisance or anti-social behaviour.
Under your tenancy agreement, tenants are responsible for their own behaviour, the behaviour of all members of the household (including children) and also any visitors.
The tenancy agreement explains what each tenant’s responsibilities are. To avoid WRHA enforcing the tenancy agreement there are steps that you can take.
Dealing With Problems Yourself
What upsets you may not upset someone else and vice versa.
WRHA’s policy is that you approach the person in a calm and reasoned manner and explain how the problem is affecting you.
Should this fail to resolve the matter, you should contact the Association. The Officer can discuss the matter with you and go through possible remedies. These may involve visiting or writing to the perpetrator.
If you have a genuine reason for not wanting to speak to the person yourself, for example if you fear violence, you should contact the Association or the Police, if appropriate.
Often this is the end of the matter. However, should serious noise or nuisance continue, we may decide to take further action. If this is the case, we are likely to contact you for further evidence.
You could also be asked to keep a log of incidents—although this is repetitive it is important, as we would need accurate information to prove there is an ongoing and serious problem in order to take further action.
If the complaint involves a criminal offence that has been committed e.g. criminal damage, this matter should be reported to the Police. We may not be able to carry out a repair caused by criminal damage without a crime reference number from the Police.
Please remember that if the complaint does not breach the terms and conditions of the tenancy we will not be able to assist you, but may be able to offer some advice.
Other Points To Consider