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Information for our Tenants

WAYS OF PAYING YOUR RENT

Your rent is due weekly in advance.  There are many different and convenient methods of payment, as shown below.

If you are having any difficulties with paying your rent, you should contact the Housing Manager immediately for further advice.  If you think you may be entitled to help with your rent payments, you should contact your local Council to  make a claim for housing benefit.

	By using your rent payment card at any Post Office in the United Kingdom.
	With a debit or credit card by telephoning our 24 hour payment service on 0870 243 6040.  You will need your rent payment card.
	Payments can be paid over the counter at any till in any store using either cash or debit card.  Using Woolworths to make your payment is FREE.
	You can now phone the office to pay your rent by debit or credit card.
	You can pay with a credit or debit card on the internet by clicking here.  You will need the number from your rent payment card.
	By Direct Debit from your bank.  Contact the office to set up over the telephone.  The bank account holder will need to have their account details.
	You can pay with rent payment card wherever you see this logo.

To find your nearest  Post Office, Paypoint outlet, click here.   

Maintenance

For any queries regarding maintenance or repairs on your property, please contact the Maintenance Surveyor, Mr Clive Jude.

HOW TO DEAL WITH REPAIRS

Requests for repairs must be made to the Association. 

All urgent requests should be made by telephone.  Please give the most accurate and complete information possible and remember to include your name, address and a contact telephone number. 

If you require an emergency repair outside of office hours, you should contact the Connaughts call centre on:

01225 781252

You will need to identify yourself as a tenant of Wiltshire Rural Housing Association.

USEFUL LINKS

Council Choice Based Lettings Scheme

www.swindonhomebid.org.uk (double click to open link)

www.homesatkennet.co.uk (double click to open link)

www.homes4westwilts.co.uk (double click to open link)

HomeSwapper is for social tenants who want a house swap.  This is also

called Mutual Exchange.  If you live in a council house or housing association

property you can swap.  (If you would like further details, click here)

USEFUL TELEPHONE NUMBERS